Legal Disclaimer and Refund Policy
Disclaimer
The tutoring services provided through Winter Tutoring are intended for educational purposes only. While we strive to offer high-quality instruction tailored to each student’s needs, we do not guarantee specific learning outcomes or grade improvements. Students (i.e. the Clients or Users) are responsible for applying the concepts and strategies learned during their tutoring sessions.
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By using our services, you acknowledge that Winter Tutoring and its tutors are not liable for, nor guarantee, any academic performance or educational outcomes resulting from these tutoring sessions.
Refund Policy
At Winter Tutoring, we are committed to providing valuable tutoring services. However, if you feel that support provided during a tutoring session was inadequate, you are entitled to a full refund under the following conditions:
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Refund Request – You must submit a written refund request within 3 days of your tutoring session, clearly explaining why the service did not meet your expectations.
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Eligibility – Refunds apply only to individual sessions and not to prepaid packages or subscription-based services.
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Process Time – Upon receiving your refund request, we will review the details and process your refund within 5 business days.
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Exceptions – Refunds do not apply in cases of missed sessions due to the student's absence or failure to attend a scheduled appointment without prior notice.